New enquiry
Website, inbox and telephone enquiries enter one clearly defined intake route.
Enquiry automation for UK law firms
A clearer route from first enquiry to consultation.
IntakeFlow Legal helps firms collect the right matter details, acknowledge enquiries quickly and route suitable prospects—while your team retains control of conflicts, advice and matter acceptance.
Human review by design · No automated legal advice
Illustrative intake route
Human controlled01New enquiryReceived
02Matter detailsQualified
03Staff reviewHuman check
04ConsultationReady
Your staff make every legal and acceptance decision.
Configured around your firm
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How it works
01 — 04Built around the way your team already handles enquiries.
We map one practical workflow around your current website, inbox, calendar and review process. The aim is to remove repetitive administration—not introduce another system for your team to manage.
Matter details
Practice-specific questions collect the information your team needs for an initial review.
Staff review
Your team retains control of conflicts, suitability, legal judgement and matter acceptance.
Consultation
Appropriate prospects receive the right next step or consultation booking route.
The operational outcome
Less chasing. Better-prepared conversations.
Each stage is designed to give prospective clients a clear response while giving your team better information and a cleaner next action.
Faster first response
Acknowledge new enquiries promptly, including those received outside normal office hours.
Better initial information
Ask the right questions for each practice area before the enquiry reaches a fee earner.
Cleaner team handovers
Route each enquiry with a clear summary, next action and visible audit trail.
Responsible by default
Automation around professional judgement—not instead of it.
Your solicitors remain responsible for conflicts, advice, risk decisions and whether a matter is accepted. The workflow supports that process without crossing into legal judgement.
- 01Human review for sensitive, uncertain or unsuitable enquiries
- 02Minimum necessary information collected at each stage
- 03No automated legal advice or matter-acceptance decisions
- 04Clear ownership and audit trail for every handover
What is included
A working first workflow—not a strategy document.
We begin with one high-value enquiry route, build it around your current process and refine it with your team.
- One practice-area intake workflow
- Matter-specific qualification questions
- Immediate acknowledgement email
- Internal staff alert and routing
- Optional consultation booking step
- Simple lead and handover dashboard
Founding client offer
Start with one measurable intake improvement.
A free workflow audit identifies the strongest first use case. Suitable founding clients receive implementation at the introductory rate below.
Founding clientFirst 3 suitable UK firms
£500implementation
Then £149 per month for monitoring, maintenance and workflow improvements.
No obligation. We will confirm suitability before any paid work begins.Questions
Clear boundaries from the start.
Does IntakeFlow provide legal advice?
No. IntakeFlow Legal builds operational enquiry workflows. Your firm retains control of advice, conflicts, risk decisions and matter acceptance.
Do we need to replace our existing systems?
No. The first workflow is designed around your current website, inbox, calendar and day-to-day process wherever practical.
What happens during the free audit?
We review one enquiry route, identify the main administrative friction and map a practical workflow for your team to consider.
Is the founding client price available to every firm?
It is limited to the first three suitable UK firms so the initial implementation can receive close support and structured feedback.
A practical first step